Frequently Asked Questions

Are your products original Apple products?

No, and we do not claim they are. TYNK sells high-quality alternatives to premium audio and wearable products — the same features and build quality that matter day to day, at a fraction of the price. Our chargers and cables are original-specification with NFC verification and a one year warranty. If you want a genuine Apple product with an Apple warranty, buy from an authorised Apple reseller.

We would rather be straight with you than sell you something under a false description.

Can I open the parcel before paying?

Yes. Every order is allow to open, except Smartwatches. Inspect the item in front of the courier and refuse it if anything is wrong — you pay nothing.

How long does delivery take?

3 to 5 working days for most cities, up to 7 to 8 for remote areas. Delivery is free everywhere in Pakistan for orders above 1750 PKR. See our Delivery & Shipping page for details.

Do you offer a warranty?

Chargers and cables carry a one year warranty. Earbuds and smart watches are covered by our replacement policy for manufacturing faults. See our Refund, Replacement & Open Parcel Policy.

What is the difference between ANC and non-ANC earbuds?

ANC (active noise cancellation) uses microphones to cancel out steady background noise — traffic, engines, fans. It makes a real difference on a commute. Non-ANC models have the same fit, design and battery life but let ambient noise through, and cost noticeably less. If you mostly listen at home or want the lowest price, non-ANC is the sensible choice.

Will these earbuds work with an Android phone?

Yes. All our earbuds pair with Android and iPhone over standard Bluetooth. Features like pop-up pairing animations are designed for iPhone, but audio, calls and controls work fully on Android.

Which charger do I need — 20W or 40W?

20W fast-charges any modern phone and suits most people. 40W charges faster and can handle two devices or a tablet. Remember that a fast adapter needs a fast cable — pairing a 40W adapter with a slow cable gives you slow charging.

Can I return something I simply did not like?

Because you can inspect before paying, we ask that you refuse the parcel at delivery if you change your mind. Once accepted and paid, returns are limited to faults and wrong items — see our refund policy.

How do I track my order?

You will get a tracking number by SMS or WhatsApp at dispatch. If you have lost it, message us your order number and we will resend it.

Do you deliver outside Pakistan?

Not currently. We ship within Pakistan only.